Modify the label of the Additional Comment tab in Workspace

SamuelTse · ‎09-10-2025

Hi,

I would like to modify the label of the Additional Comments field in Service Operation Workspace

I tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "customer visible" from the tab in workspace?

Thanks,

Sam

Ankur Bawiskar · ‎09-11-2025

@SamuelTse

I am in Yokohama and SOW version is 6.1.6 and it's not present on my side.

this client script might be adding that in SOW "Modify Comments Label".

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

gazalagrawa · ‎01-06-2026

Hi,

were you able to relabel? I am trying to achieve something similar in CSM Workspace