Modify the label of the Additional Comment tab in Workspace

Go to solution
SamuelTse
Tera Guru

‎09-10-2025 03:09 PM

Hi,

 

I would like to modify the label of the Additional Comments field in Service Operation Workspace

sow.png

I tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "customer visible" from the tab in workspace?

 

Thanks,

 

Sam

0 Helpfuls
  • 2,005 Views
1 ACCEPTED SOLUTION

Go to solution
Ankur Bawiskar
Tera Patron

‎09-11-2025 09:41 AM

@SamuelTse 

I am in Yokohama and SOW version is 6.1.6 and it's not present on my side.

AnkurBawiskar_0-1757608800279.png

AnkurBawiskar_1-1757608820847.png

 

this client script might be adding that in SOW "Modify Comments Label".

AnkurBawiskar_2-1757608870672.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

0 Helpfuls
15 REPLIES 15

Go to solution
gazalagrawa
Tera Contributor

3 weeks ago

Hi,

 

were you able to relabel? I am trying to achieve something similar in CSM Workspace

0 Helpfuls