Modify the label of the Additional Comment tab in Workspace

[SamuelTse]

Hi,

I would like to modify the label of the Additional Comments field in Service Operation Workspace

I tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "customer visible" from the tab in workspace?

Thanks,

Sam

[Rafael Batistot]

Hi @SamuelTse 

This solution might help 

https://www.servicenow.com/community/developer-forum/change-additional-comments-label/m-p/1429360

[kaushal_snow]

Hi @SamuelTse ,

Create custom catalog script...

function onLoad() {
  if (!g_user.hasRole("itil")) return;

  var labelText = g_form.getLabelOf('comments');
  if (labelText.substring(labelText.length - 1) === ':') {
    labelText = labelText.substring(0, labelText.length - 1);
  }

  labelText = labelText.split("(Customer visible)")[0];
  g_form.setLabelOf('comments', labelText);
}

After implementing this script, ensure to set the execution order appropriately to ensure it runs after any other scripts that might modify the label....

Check this article: https://www.servicenow.com/community/itsm-forum/how-can-i-hide-the-customer-visible-tag-on-additiona...

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