MS Teams Integration not functioning as expected

thomas_dever
Tera Contributor

Hello all,

 

We have installed and setup the Teams integration in our instance. However, we are seeing some things that dont seem to be working as expected. We though the issue was IP whitelisting but we have since taken care of that issue. Thos incoming api errors are no longer occuring. Any help you can provide is definitely appreciated.

 

1. Meeting participants are not called on teams when we initiate the chat from MiM or when we launch from tickets (We have to hit the + button on each user for it call them)

2. I am able to use the import messages feature from the link button but should this be imported automatically from the notify connector?

3. The active participants count in MIM never reflects when people have joined the call.

 

Thanks for your help

Tom

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