Need agents availability in hours in AWA

gsh1
Tera Contributor

Dear all,

 

We need a report where we can check for how many hours agent was available in AWA for a particular day.

The awa_agent_presence table just say whether he is available or not, but we cant tell for how many hours he was available.

Is their any way we can report on it, I tried creating Metric Definition but no luck.

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