Need to create a new state Pending change

[Lusifer1984]

Hi Experts,

I need to create a new state called pending change in problem , I have added that as a choice list in problem state but the not able to use the state for problem. Anyone knows how I can make the problem state filed  editable. How I can do that.

[Anil Lande]

Hi,

On problem record state is managed by UI Actions.

You need to create a UI Action that will set the state of problem as 'Pending Change'.

You can see other UI Actions on Problem for different states.

[Aniket Bhanse]

It is always a good practice to use OOB functionalities which Servicenow provides. the "State" field is configured in such a way that all the state choices has a specific definition and that is the reason why the state field is also made read only so that the OOB flow for a Problem is not affected.

It is advised not to make this editable. Rather create a new field and use it as per your business requirement.

Mark my answer as Helpful & Accepted if I have answered your question

[Dr Atul G- LNG]

Hi @Lusifer1984 

Greetings!!

Creating / adding new state will be considered as custmization because to make it work 100% you need

- Update flow / workflow

- Create UI Action and write script

- ACL (If required)

- Availability on form / list view and other

- Need to create new reports for this condition

- Also it will be like overhead for maintenance and upgrades time as well.