Sure. There you go.
1. Create a Breakdown [pa_breakdowns]. Named Group - Manager
2. Define something to automate Manual Breakdowns [pa_manual_breakdowns] generation.
=> It can be a schedule job or a business rule, which will generate data into the Manual Breakdown table. Assume naming convention: (Group Name + " - " + Group Manager)
3. Create a Breakdown Source.
Table: Manual Breakdowns [pa_manual_breakdowns]
Conditions: Breakdown is Group - Manager
4. Create an Automate Breakdown using the Breakdown Source above.
5. Create a Scripting Breakdown Mapping (Check the Scripted flag)
6. Create a PA Scripts [pa_scripts] to handle the mapping.
What happens in the script is that you will do a query into the Manual Breakdown and return the sys_id of the record found.
Sample script below. (Incident Assignment Group)
var group = current.assignment_group.name + " - " + current.assignment_group.manager.getDisplayValue();
process(group);
function process(value){
var grManualBreakdown = new GlideRecord('pa_manual_breakdowns');
grManualBreakdown.addQuery('breakdown', '<breakdown_sys_id>'); //the sys_id of breakdown Group - Manager
grManualBreakdown.addQuery('value', value);
grManualBreakdown.query();
if(grManualBreakdown.next()){
return grManualBreakdown.getUniqueValue();
}
return '';
}
Remember to include the relevant fields into the PA Script.
 
7. Now you can add the Automate Breakdown to your Indicators.
Cheers,
Tai Vu
