Need to send an Kb article email notification to user, when particular requested item is closed.

[HemanthGollangi · Accepted solution]

1. Create a new email script.

 var instanceName = gs.getProperty("instance_name");
template.print("<a href=\'" + instanceName + "/kb_view.do?sys_kb_id=" + sys_id + "\'>KB LINK</a>");

1. Goto System Notifications> Notification
2. Click on New (provide the condition accordingly)

1. Call the mail script in the notification ${mail_script:kb_link}

[pranavi]

Thank You for helping me. 
Can you please also help me , why in requested item i cant find this email notification. Rather when i clicked on preview it worked.