Need to send an Kb article email notification to user, when particular requested item is closed.

pranavi
Tera Contributor
 
1 ACCEPTED SOLUTION

HemanthGollangi
Mega Guru
  1. Create a new email script.

HemanthGollangi_0-1715617448019.png

 

HemanthGollangi_1-1715617460366.png

 

 var instanceName = gs.getProperty("instance_name");
template.print("<a href=\'" + instanceName + "/kb_view.do?sys_kb_id=" + sys_id + "\'>KB LINK</a>");



  1. Goto System Notifications> Notification
  2. Click on New (provide the condition accordingly)

HemanthGollangi_2-1715617490655.png

 

 

  1. Call the mail script in the notification ${mail_script:kb_link}

HemanthGollangi_3-1715617501403.png

 

 

View solution in original post

3 REPLIES 3

HemanthGollangi
Mega Guru
  1. Create a new email script.

HemanthGollangi_0-1715617448019.png

 

HemanthGollangi_1-1715617460366.png

 

 var instanceName = gs.getProperty("instance_name");
template.print("<a href=\'" + instanceName + "/kb_view.do?sys_kb_id=" + sys_id + "\'>KB LINK</a>");



  1. Goto System Notifications> Notification
  2. Click on New (provide the condition accordingly)

HemanthGollangi_2-1715617490655.png

 

 

  1. Call the mail script in the notification ${mail_script:kb_link}

HemanthGollangi_3-1715617501403.png

 

 

Thank You for helping me. 
Can you please also help me , why in requested item i cant find this email notification. Rather when i clicked on preview it worked.

 

pranavi
Tera Contributor