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05-13-2024 08:36 AM
1 ACCEPTED SOLUTION
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05-13-2024 09:25 AM
- Create a new email script.
var instanceName = gs.getProperty("instance_name");
template.print("<a href=\'" + instanceName + "/kb_view.do?sys_kb_id=" + sys_id + "\'>KB LINK</a>");
- Goto System Notifications> Notification
- Click on New (provide the condition accordingly)
- Call the mail script in the notification ${mail_script:kb_link}
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05-13-2024 09:25 AM
- Create a new email script.
var instanceName = gs.getProperty("instance_name");
template.print("<a href=\'" + instanceName + "/kb_view.do?sys_kb_id=" + sys_id + "\'>KB LINK</a>");
- Goto System Notifications> Notification
- Click on New (provide the condition accordingly)
- Call the mail script in the notification ${mail_script:kb_link}
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05-15-2024 05:54 AM
Thank You for helping me.
Can you please also help me , why in requested item i cant find this email notification. Rather when i clicked on preview it worked.
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05-15-2024 06:10 AM