Hello Community, I want to make sure, that some Announcements are only displayed to certain people.It seems like, that the User criteria that I have assigned to the can view tab doesn't affect the view rules at all.It doesn't matter if the criteria o...
we want to send an email from our automation and want a way like Inbound email feature in SNOW that could be used to resolve incident by capturing the Yes from the email sender
Hi everyone, one of the assistant (CI admin experience - Virtual agent) we created didn't allow us to delete one of the portals selected in the "display experience" section. The entire assistant was deleted and a new one created. Now, when I try to s...
Hi All, Can someone explain the use cases of the following three OOB BRs: Task Active State Management (order 50)mark closed (order 800)task closer (order 900)
I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change . Is it possible to associate incident automatically?
Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...
What are reasons why a user might not receive an email notification when both the Assigned To and Assignment Group fields are updated simultaneously in ServiceNow, even if they are a member of the group?
How can we set when a change is rejected, we want it to go to "Closed-Rejected" status, it currently goes to "New". Seems this is in Flow, but i am not sure.ThanksNick
I'm setting up appointment scheduling for the Walk-up Experience in ServiceNow and have enabled Advanced Configuration for more granular control of operating hours.I currently have two advanced configuration records set up:Monday: 6:00 AM to 5:00 PM,...
I have an issue where when a user clicks on a KB article when using Live Agent Chat the article opens in a new tab. The chat session within that new tab restarts the chat session thus closing the existing chat in the originating window. (Ignore the ...
I want to do analysis "Have a System Admin check the Error log continually during development and regularly in production. Act on any errors to reduce future issues" I received this communication from Hi team in a instance healthscan report. Is ther...
Has anybody found a good solution for Normal change templates in a domain separated instance?
Using HAM Pro, the ServiceNow Mobile Agent App can perform device inventories. While the app works to scan/discover one device at a time OOB, ServiceNow documentation indicates that a bulk inventory feature has to be enabled to be utilized. Where ca...
The Configuration Item (CI) is not empty.The incident is not resolved, cancelled, or closed.Prompt: Ask the user:“Do you want to update the ‘Assign To’ or the ‘Assignment Group’?”Assignment Group Logic:Retrieve the group from the Assignment Group fie...
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