What's the best practice for displaying a larger, high-quality VIP icon in ServiceNow?
What's the best practice for displaying a larger, high-quality VIP icon in ServiceNow? Can I upload a better picture and use that in OOB Client script?
Forum Posts
show incidents only for few groups in list view !
I have created BR in task table to show the incidents for the specific groups.the groups are added in sys property.the script is not working can some one help to resolve quickly.(function executeRule(current, previous /*null when async*/) { var userG...
Service Portal home search how to restrict HR based Knowledge base? in used Search source
Hi Team, I try to restrict search for HR based Articles... I have created Search source and added the filter conditions but its not working still its showing search result in Service portal home search any way if i will try to click its showing secu...
Resolved! Risk Assessment Form link is not working
In my PDI i have installed "Change Management --Risk Assessment" and i have created a new risk assessment. Also created the assessment categories along with questions. All questions are here of yes/no and i have defined some value for yes and no, al...
Interceptor on Vendor Management Workspace
Hi Community,I’m working with an interceptor, and I’m able to open it from Workspace using a Declarative Related List UI Action. However, the interceptor opens outside the Workspace in a new tab or classic UI, which breaks the user experience.My requ...
Display name is not showing in the reference field
Hi Community, I have a field which is a reference field. I want to show only specific group members in the reference field for a catalog item. I am using sys_user_grmember table for this and added simple reference qualifiers as user.active is true, g...
Due Date Approval record - Add notes if due date passes?
Hey experts! We currently requiring comments if they reject an approval which works great when they select reject. On a lot of our approvals through Flow Designer, we have a due date to auto reject after x days. Our question is is there somehow we ca...
Source Mapping
Is there documentation or information that explains the meaning of the source fields and identifies where the data populating the conditions is being pulled from? For example, the 'Short Description' field was added to the conditions with the operato...
Resolved! In the Personalize List column have to hide the Available field eg:- Approval
I need to hide the approval field. Please guide me the steps
Resolved! ServiceNow email
I want to do is when a PMO TASK (whose pmo task type is ROM) is opened more than 5 days and this is for all impacted carrier expect Kaiser ASO. So after 5 days the system auto send an email daily to the caller that this is pmo task is opened more tha...
How do I change now assist Virtual Agent icon
Where do I change now assist Virtual Agent icon in below screen shot as per our company icon?
Redirect users with no role to external page.
Hi Experts,We have modified 'SPEntryPage' script include to redirect users with no roles to external link, which is working perfectly when the users login for the first time, but when the user tries to access the other portal after login like instanc...
Seeking Insights: Problem Management, Roles and Responsibilities (Ownership, Accountability)
(It is not fully related to Virtual Agent forum, I can't delete this thread and move it to ITSM forum) Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some g...
Breakdown Widget has been Migrated to Platform Analytics Dashboard, Percentages of elements not work
Hi Guys Breakdown Widget has been Migrated to Platform Analytics Dashboard, in the widget set up, there is an option to make the indicator breakdown show the 'Percentages of elements' , however, I cannot find the same option in data visualization in ...
Create an Ageing Incident Report
I want to create a report (List view) for daily count of Incidents with Incidents ageing in number of days.Ageing calculation is basically difference between created date and current date
