Hi All,I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. But when i create a incident my workflow will start in between if i change the Priority to(P3/P4) i still see escalati...
HI Community, I have a requirement, "Stop updating any attributes for the computers in disabled state to in retired OU"We need to stop updating the computer records when the state is in retired state... we are using a robust transform map and the dat...
Hi here i am passing catalog item variables in the notification like - but its not reflecting back as seen above notification is mentioned above buts its not reflecting what wrong am i doing here .. thankss
Hello Everyone, I have once requirement Work start date(time at set the Change request set to In-progress) be set automatically when the change request state moves to the implementation state, and should the work end date be set when the chan...
Hi,Can you anyone please suggest, how to remove the add comment that comes as part of every factor that is created in advanced risk assessment?
Hi All,I am facing an issue with SLA attachment on the Customer Service Case table.When a case is created and linked to an account contract, only the SLAs defined within that contract are attached automatically. However, I also have another SLA (not ...
Hello everyone,I’d like to know if it’s possible to edit the content of the notification that the approver receives through the Virtual Agent. Specifically, I’d like to include additional information from the request, such as some Single Line Text va...
Does the spoke provided for ServiceNow to Docusign integration support and provide the required elements to support Advanced Electronic Signature (AES) capabilities?
Whenever user searches for an query through Virtual agent on Service Portal, it opens up the knowledge article URL on another tab after clicking on "Read more" however Virutal agent is intergrated in Microsoft teams and when user click on knowledge a...
We have created few notifications which are going to watchlist users, and watchlist users might have external users. Since they are not available on "sys_user" table in our system, their reply emails only show up as email received and do not create ...
Follow and Update buttons are present in incident form , i have an requirement that i want update button first come and follow button should come on second ,simple i want to swap update and follow buttons
Hello! Can tyou please tell me where to hide the line footer (About your recent request). the problem that i can't see this line on body email and i think that the problem comes from the script notificationName of script notification : About_The_Requ...
Based on support group choices, want to populate in assignment_group in catalog item in sp
I am trying to fully protect a Script Include in my scoped application so that only users with a specific role (upriit_admin) can edit it. To achieve this, I created a record-level ACL with write access on the sys_script_include table , added a role ...
Hi All, I want to remove the introduction line from my virtual agent can anyone guide me how to do it. I also attaching a screenshot for your reference.Thank You
