Notifcations & Styles

[SallaMbaye]

Hello All

I'm trying to send notifications after a creation of a problem. 

I want to change style of State and Priority according to values but i don't have clue for realizing it.

I need help.

Thanks.

[GlideFather]

Olá @SallaMbaye,

I didn't get the last part, but for the notification after a creation of problem, please follow this:

Navigate to Notifications:

Click NEW > select table: Problem

And then you will need to specify when the notification shall be sent - when a Problem is created: always or with particular conditions? Select these in the Condition builder.

The Inserted x Updated :

It is marked for creation just and only (Inserted) and further changes to the record will not trigger it, or Creation and every other change on the ticket matching the condition will trigger this notifications again (Updated) - mark it true as per your need.

Then continue for recipients > Who will receieve

- Dynamically populated - e.g. creator of that problem, or their manager, etc. (most likely always different person), or some group/individuals (always these defined ones), ...

Last but not least > What it will contain:

Give it some content and formatting:

Let me know if this helped you to proceed with your notification

[SallaMbaye]

Thanks for your answer.

It's for inserted and updated records.

For example if a problem is updated and the state changes to a Closed the notification must be sent with text color red , if it's In Progress the must be sent with text color yellow for the state

[GlideFather]

• Well in that case you will need more of the Notification records. Upon creation, think of some good naming convention.

For example:

• Problem Created
  • No Condition,
  • Inserted marked true, Updated marked false (triggered only when created),
  • select recipients,
  • give it any content.
• Problem Updated
  • Condition that state is NOT Closed or Cancelled
  • Inserted marked false, Updated marked true (triggered only when updated),
  • select recipients,
  • give it any content.
• Problem Closed  
  • Condition state is Closed
  • Inserted marked false, Updated marked true (triggered only when updated and state is closed),
  • select recipients,
  • give it any content.

Regarding the content you can see what I did above there is the dynamic population - for example: ${created_by.first_name} when created by me it will be my name, if created by you, then your name etc... 

And in the What it will contain tab you can write your notification text as you want, formatting including colours, fonts or background colours, logos, tables, pictures, .... any HTML code.

Helped you out? A kudos or solution mark is a win for me and a big help for others in the Community too! 🙏

[SallaMbaye]

Thank you !!!