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Notification on request "Comment left on request"

ahmed-24
Tera Contributor

‎08-14-2025 06:45 AM

Hello! Can anyone know how to test this OOB notification because it doesn't sent notifications emails when we add a comment on RITM. i made changes on the condition : "when to send" but anything is happend 

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Thank you all !

 

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Dhana3
Kilo Sage
In response to ahmed-24

‎08-14-2025 07:52 AM

Hi @ahmed-24 ,

 

Ya, I think it doesn't work as expected. You can use GlideRecord instead. Glide to table "sys_user_has_role" and check if the requested for user has any of the required roles you mentioned in the script.

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