Notification

[SKU_20]

When the request is submitted on the portal, the email  notification needs to be sent to a group.

I have added the required fields still unable to do

[Community Alums]

Hi @SKU_20 ,

Try to create a event and when Request is submitted at that time you can call your event. Create a Notification when event is triggered give event name in notification.

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Juhi Poddar]

Hello @SKU_20 

To send an email notification to a group when a request is submitted on the Service Portal, follow these steps:

Steps to Implement Email Notification for a Group

1. Create the Notification:

   • Go to System Notification > Email > Notifications.
   • Click New to create a notification.
   • Configure the following fields:
     • Name: Give your notification a clear name, like "Request Submission Notification".
     • Table: Select the relevant table, such as sc_request if you’re working with request records.
     • When to Send: Set the condition to trigger on "Insert" (when a request is submitted).
     • Condition: Define any additional conditions if needed, such as state == "Submitted".

2. Define Recipients (Group):

   • In the Who will receive section, add the group you want to notify:
     • Under Users/Groups in fields, add your group’s name in the Groups field, or use the Recipients field to select the group directly.

3. Set Up the Email Template:

   • Customize the Message content to include relevant information about the request, such as the requester, request details, and any special instructions.

4. Test the Notification:

   • Submit a test request in the Service Portal.
   • Verify that the email is sent to the group and contains the expected information.

"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

Thank You

Juhi Poddar

 

[SKU_20]

I have added everything, still that group members are not recieiving email

[Juhi Poddar · Accepted solution]

Hello @SKU_20 

From the screenshot, I can see that the "Updated" checkbox is checked. This means that the notification will be triggered when an existing record is updated. However, since a new request is created each time a request is placed from the portal, this results in a new record being inserted into the sc_request table.

To ensure that the notification is sent correctly, the notification must be configured to trigger for the sc_request table specifically when a new record is inserted. Therefore, the notification should be set to respond to the condition of a new record creation rather than updates.

"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

Thank You

Juhi Poddar