No of Resolved Incident
Hi Team, i need to create a report based on the below criteria. No. Of resolved incident that were reopened/repeated. please share me the report screenshot. Regards,Garvit
Forum Posts
Resolved! inbound action to reopen ticket
Hi, We have a scoped application and need to create an inbound action which reopens the ticket.when the ticket state is closed complete and the user responds on the last e-mail that was recieved for this ticket. im reusing the Update incident BP inbo...
Related to scheduled report -getting empty REF email content
Hi All, Users are receiving "REF" emails instead of the original report content. This issue began after the scheduled report was set to run as a user who has since left the organization. We attempted to change the "Run As" user, but the problem pers...
using ref qualifier on Catalog Items
I am mimicking the same function on the incident form where I have a software field, and it gets the value of the CI field and calls a script include that returns the software related to the CI , im doing the same on the portal but seems like the fun...
How to limit catalogs for Teams integrated users
All, I was asked by customers to disable users to submit catalog items only via Teams integration, meaning users can do so via portals but not from Teams. I guess user criteria does apply to both on portals and via teams.
How to enable Manager Center in esc portal.
Hi, How to enable Manager Center in esc portal. We are in Washington Release and we are having Manager Hub in esc portal, need to add Manager center in esc portal. What are plugin need to install to enable that. Can you please help to add Manager cen...
Advanced appointment booking configuration is not working properly in the portal walk up page
HI All,While creating the record in appointment booking configuration table and enable the advanced configuration , creating the Records in the appointment day booking configuration and service configuration . the dynamic timing is not populating in ...
Show only those room in a multirow variable set whose building is selected in the catalog item
Hi SNOW World, I have a requirement when I select a building and floor on a catalog item variable then all the related rooms should come in the dropdown of a multi-row variable set variable. Below is the visual representation of the scenario:Multirow...
Parse Email subject via flow designer
Is there a way i can use flow designer to parse the email subject? I have a inbound email triggering a flow based on sender and subject. This flow should submit a catalog item with different values from the subject into different variables. the body ...
Scripted Filter on UI Builder for CSM Workspace
What I'm trying to do is to filter a list on the CSM workspace home page so that the current user can see only the cases where the current assignment group matches one of the user's groups. The table it is pulling from is a table extended from the Ca...
auto populated value not visible in list view after updating the value in referencing table
on table 'x' customer name field is referencing to customer table and auto populating vendor number field value, we created the record by selecting the customer to whom the vendor number is empty, after some days we are updating the vendor number in ...
iPaaS system triggering a VA Topics
Hi Community,We have several use cases where we'd like to trigger VA Topics by our iPaaS system (Workato).For example, Workato captures users their password is about to expire. We'd like Workato to send a message to these users on the VA Teams channe...
How to validate the field to allow only numbers,(comma).(dot) Please suggest if script is needed
How to validate the field to allow only numbers,(comma).(dot)Please suggest if script is needed
new catalog item
How to create out of office email message in service catalog?
