HI everyone, Is anyone implemented to get only Open issues(not closed,deployed)issues from JIRA to servicenow.We have the API to get all issues from the JIRA but we can see there more than 10k issues so we need to limit them so is there any way to fi...
I am trying to change the view of dropdown options. I have 2 that need to only show on the HR Agent service details but not show on the record producer. Right now both are showing on RP and HR agent service
Hi All, I have a notification on the SC task that triggers when a record is created or updated, with the condition that the Assignment Group changes and the Assignment Group is not empty. The notification should trigger when the Assignment Group chan...
We have seen associates be able to change the priority on an HR case after submission. Is anyone aware of how this can be achieved? We want to ensure cases that should not be escalated are not changed to critical priority
Hello,We are working on developments on our ITBM module. Actions are being carried out and we would like to block timesheets for the year 2025. Is it possible to do this? Thank you for your help
Is it possible to map multiple incidents to a single change and vice versa.
Hey community, We are facing a problem with an script we are setting up to update nealty 200 groups with new types. The fact is that is working but is not skipping the groups that had this type assigned and is assigning them again and again. I have p...
Hi All,I am not getting time in dubai time zone :_var gr = "20231130T060000Z"; var formattedDate = gr.substring(0, 4) + '-' + gr.substring(4, 6) + '-' + gr.substring(6, + ' ' + gr.substring(9, 11) + ':' + gr.substring(11, 13) + ':' + gr.substring(13...
Hi Team, i need to show the opened ticket in a % for e.g.- how much % tickets opened in last week/7 days VS how much % tickets resolved last week/7 days. Please help how can I achieve that. Regards,Garvit
Hi, We have requirement where once Stories are ready to be deployed to Prod, Change Request should be created in ServiceNow using JIRA-ServiceNow Integration. Can some share high level steps to achieve this using "DevOps Change workspace". Do not wan...
Can someone help me with the exact root cause as what is missing here. also when I click on test button here it gives me below error.
I'm very new to performance analytics and I'm tasked with creating a group of reports for SLA data on a custom case table to match preexisting reports elsewhere as we move our customer to using ServiceNow for all reporting.I think it will make sense ...
Hello All, We have created a report on sc_task table and applied condition as <variable (of catalog item)> isoneof <list of hostname>But after running condition it is showing all records of hostname which are applied in condition except for the last ...
I want to test that the problem priority field value is same as the priority field of the incident from which the problem is created using ATF. Please help me.
We're facing issue with one of our actions within the flow where Transform Function [Date to String -> Output Date Format set to ISO Date/Time (2004-06-28T17:34:10Z] stopped working. It seems that it's taking display value for the date [11/19/2024 02...