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View rule does not work for setting default view in module

Hello! I have crawled and trawled through forums and other locations for help on this subject with no success. I have a module called HR Profiles in a table called sn_hr_core_profiles, in the Human Resource: Core application. For most of the users ev...

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Makri by Tera Contributor
  • 660 Views
  • 3 replies
  • 1 helpfuls

Report

Response and Resolution Time ReportsAverage Response Time: Measures the time taken to respond to a ticket initially.Average Resolution Time: Measures the time taken to resolve a ticket from the moment it was logged.  Need to calculate above report ne...

How to Create a Report for My Group

Hi, I am in the process of creating a comprehensive report for a specific group. To begin, I will compile a thorough list of all group members, including their corresponding reported incidents. Following this, my next step involves constructing a bar...

Duplicate Task Number

Hi ,i have a requirement to update the duplicate task , incident , facilities request , request item 2 task have same id  how can i update them with unique id ? using script   

Set current date time using client script

Hi,We have a scenario when state changes to Assigned, the assigned date field should get update with current date time.I am trying to on change client script with below script but it has update with incorrect format.Please suggest. if (newValue == '1...

DivyaNarayG by Tera Contributor
  • 651 Views
  • 8 replies
  • 0 helpfuls

workflow approval user script in flow designer

Hello Experts, I have a workflow which has a 'approval user' where it is doing the following scripts // Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.//// For exampl...

deepika46 by Tera Contributor
  • 248 Views
  • 2 replies
  • 1 helpfuls

Dashboard/Reporting Question

How do I create a report where it counts for both Incidents and Requests assigned to an agent? Our helpdesk team is working on both incidents and requests. I'm creating a dashboard that will show how many combined incident and request for each agent....

MikeSben by Kilo Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls