Notifications and workflow

[spectura77]

I have created a Catalog item and added that Catalog item to the Service portal, there is a field named Type in the Catalog item, which is a drop drop, if i select the first choice in that it should a trigger a email and i select second choice it should trigger another email. How can i achieve this using Workflow? 

Should i use event or notification in the workflow and can any one guide on the script to be used in that 

Thank you !!!

[Prince Arora · Accepted solution]

@spectura77 

Yes, you can achieve this thing in workflow itself, use switch activity for the drop down field and with each node of switch attach a separate notification activity.

Please find this link Notification activity 

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[spectura77]

thank you @Prince Arora it worked