Notifications

[yardenKrispel]

i need help!!!!!It doesn't work for me, the condition is this: Notifications that need to be sent to supporters will be sent to the supporter himself (Assigned to), unless the field is empty and then it must be sent to the entire group (Assignment group.)  I created event, business rules and notification

[yardenKrispel]

no work

[Stefan Georgiev]

Hello @yardenKrispel ,

i have used the <user_id/group_id>, just for example where to put the corresponding sys_ids of the user or group.

Please replace the <user_id/group_id> on line 6 with current.assigned_to+''

and replace the <user_id/group_id> on line 9 with current.assignment_group+''

Hope that this helps you!

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All the Best,
Stefan