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kali
Tera Contributor

‎03-08-2024 12:15 AM

Hi All,

Users are replying back to system generated mails like comment mails , the email response is not copied over to the additional comments or worknotes. (Users - who are already present in the system). Please tell me where to do the configurations 

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SunilKumar_P
Giga Sage

‎03-08-2024 12:22 AM - edited ‎03-08-2024 12:22 AM

Hi @kali, Is this on the custom table or OOB table like Incident etc.,?

 

Regards,

Sunil

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