Offboarding request sometimes coming to WIP from Closed state

GaneshErike
Tera Contributor

Hi,

 

Some offboarding requests are coming from closing state to WIP and some message is adding in the work notes.

It is showing, it is updating by the system.

It is happening rarely.

For request, there are RITM and Ctask are created.

As checked in the Catalog item, there is no workflow attached for this catalog item.

 

Please help me resolve the issue.

 

Thanks in advance.

 

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