on-call scheduling esclation set-up was done but notification not triggering

[Kavitha62]

I have created on-call schedule and created a escalation setup for the on-call scheduling. But escalation emails are not generating. I have created the trigger rule as well, But still I did not see any escalation emails sent to the Primary/Secondary persons

[Tony Chatfield1]

Hi, unfortunately with no clear details of your configuration it is not possible to evaluate your issue based on your post.

Are you creating your test task within the on-call schedule? 

What do you see in the on-call dashboard, is your test user\group 'on-call'
/nav_to.do?uri=%2F$oc_groups.do