On change of Type field of user Group, need to create ticket

Anusha Anus
Tera Expert

‎09-11-2024 03:24 AM

Hi @Ankur Bawiskar , @Sujatha V M , @BradBrad 

 

If Computer table  Support group's type changes and it contains some type ''Access'  and group type is not changed to same 'Access' role. Then I have to show alert on computer table.

I used BR I just added supportgroup.type changes, but that BR is not triggered after I  changed group's type to some other  type. Here type filed is List type.
Please suggest on it.

AnushaAnus_0-1726050250117.png

 

Thanks,

Anusha.

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Sid_Takali
Kilo Patron
Kilo Patron

‎09-11-2024 10:03 AM - edited ‎09-11-2024 10:04 AM

Hi @Anusha Anus Create Before Update BR and below code. Add a BR run condition as Support Group.Type Changes and modify accordingly 

 

(function executeRule(current, previous /*null when async*/) {

    if (current.support_group.changes()) {
        // Retrieve the new and previous values of the Support Group type
        var newGroupType = current.support_group.getDisplayValue(); 
        var oldGroupType = previous.support_group.getDisplayValue(); 

        if (newGroupType == 'Access') {
            if (oldGroupType != 'Access') {
                gs.addErrorMessage("The Support Group type has changed to 'Access', but was not previously 'Access'.");
            }
        }
    }

})(current, previous);

 

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