Create Request in Service Operations Workspace not visible for ITIL users

JLeong
Mega Sage

Hi Guys,

I added Create Request option in SOW and for some reason only admin can see it. 

JLeong_0-1726061743794.png

 

How can I make this visible to ITIL users?

Here is the script I added to the chrome_tab:

{
"label": {
"translatable": true,
"message": "Create Request"
},
"routeInfo": {
"route": "record",
"fields": {
"table": "sc_cat_item",
"sysId": "-1"
},
"params":{
"query": "active=true"
},
 
"multiInsField": "sysId"
},
 
"condition": {
"tableDescription": {
"table": "sc_cat_item",
"canCreate": true
}
}
}

 

1 REPLY 1