On hold duration calculation

[brahmandlapally]

I want to report on "on hold duration" once after assigned to specific goup. help me out.

[AshishKM]

Hi @brahmandlapally ,

Please share more details like table name, if SLA configured or metric define on state for "on hold".

-Thanks,

AshishKM

[brahmandlapally]

task table.

[AshishKM]

i dont think your need on task table .. instead you might have some child table record like incidents or catalog task.

you can configure the metric definitation [ table : metric_definition ] for "on hold" duration calculation

-Thanks,

AshishKM

[brahmandlapally]

for catalog task.metric denifination calculates overall total duration from open state to closed state when on hold is true.but  I need  duration of on hold only ticket routed to specific of groups. main purpose of this is to report .