Resolved! Planned start date should not be earlier than today's date
Hi, I want one task to be done. In the change record, If I select a planned start date which is earlier than the today's date, then it should not be allowed. How to do this?
Forum Posts
How to create a report on RITM where Stage is waiting for approval from more than 2 days
Hi,Is it possible to create a report on RITM (sc_req_item) table, where RITM stage is "Awaiting for approval" for more than 2 days?
How to customize the Walk up queue
Hello,We have planning to make 3 different queues in walk up experience is that possible? Configuration Repair WarrantyDeployment NOW SERVING:NOW SERVING:NOW SERVING:XxxYyyZzzXxxYyyZzzXxxyyyZzz NEXT CUSTOMER:NEXT CUSTOMER:NEXT CUSTOMER:Xx Yy
client script on incident table
i want when category = software make priority = 1-critical (which is derived from the values of Impact and Urgency fields), else display the old value when the form loaded.
Resolved! Auto populating email id using glide Ajax.
I have 2fileds one is list for responsible group which is a list type and the other one is responsible dl i would like to auto populate dl if the user select the groups from the list using glide ajax i have written script but it's not workingScript i...
Need to generate a report with condition as incidents opened in last 30 days
HI All , We need to create a report with condition as Incidents opened in last 30 days but that shouldnt include last 10days, as we have another report which has that condition to give incidents opened in last 20 days. Regards,Divya
Improving/customizing ITSM NLU for Virtual Agent English (Primary)
We worked with a partner to have them "quick start" our Virtual Agent journey...and I'm having trouble picking up where they left off. Essentially we just activated the oob NLU and topic blocks with the idea that we could improve and customize at o...
Resolved! Live Agents report that they are not being logged out after leaving the workspace
Maybe someone else has seen this issue but I have not read anything nor seen any questions posted. We had an agent not sign out at the end of his workday (Friday) and received an inbound chat message on the next day (Saturday). I have not found any p...
OOTB Business Rule/Client Script to Impliment a Classification Definition on incident table
I've created one Classification Definition (on the "ml_capability_definition_classification" table) upon INCIDENT table in Predictive Intelligence.As input fields, I've provided INCIDENT's <Short Description> and <Description> field. The output field...
Resolved! How to validate the field for Decimal values only in Catalog Item Variable?
How to validate the field for Decimal values only in Catalog Item Variable?
Move attachement in transform map
Hey community i have a custom and an oob table and i want to move the records from custom to oob the thing is that i did not map the records with numbers so the two tables will have same records with different number and i want to move also the attac...
How to attach image/file to Incident in Virtual Agent Chat on Utah Version
In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. After the file picker I used the script action as : (function execute() {vaSys...
catalog item based on ci management group approval will ask i
catalog item based on ci management group approval will ask if the logged in user is part of that ci management group approval will skip if the logged in user is not part of that group the approval will gologed in user is who submitting the catalog f...
Service Now automated forms for helpdesk requests
Is there a way to setup a dynamic form that users can submit via the ticketing system that they can fill out and submit as a ticket, e.g. a Manger needs to request certain access for specific applications. Instead of submitting an incident with all t...
Resolved! Create Bearer token and use for user creation for Rest Integration
Hi Team, I am doing a REST Integration using flow designer/workflow. For Authentication, I am using bearer token, which needs to be send in Authorization header.I cant use Oauth type credential as I don't have client Id and Client Secret. I have dire...
