Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Module filter is not working

Hi,I clicked pencil icon form Navigator menu and edited Module Filter from 'caller_id=@@' to 'assignment_group is @@', but it isn't working. (Old one is still default filter) I've checked other modules at same table, but there's no other filter using...

HarinK by Tera Expert
  • 700 Views
  • 4 replies
  • 2 helpfuls

Dynamic approvals in record producer

I have created RP in "sc_cat_item_producer" table with some variables in CSM module.In variables there are two variables (department and tower).I have a list of approval matrix for which I have created custom table(u_tower_matrix) with 3 fields (depa...

Hafsa1 by Mega Sage
  • 432 Views
  • 3 replies
  • 0 helpfuls

Request Item Self Service view for no role user

When I use a user without a role to enter a Request Item, it defaults to the Self Service view and is not controlled by the URL. Even if I write a view rule to force modification of the view, it still doesn't work. Do you know where to define the beh...

Wei_Ling_0-1734516435859.png
Wei_ Ling by Tera Guru
  • 263 Views
  • 1 replies
  • 0 helpfuls

How to translate view's name

I want to translate view's name from English to Japanese. I have tried the following step, but it does not work.System Localization > Translated Name / FieldsElement : titleTable : sys_ui_viewValue : (english word)Label (translate) : (japanese word)L...

VarisaraV by Tera Contributor
  • 393 Views
  • 2 replies
  • 0 helpfuls

I want to configure the global search.

The problem is when I search a person name in global search, so there are many types of incident, change, and requested items are showing. But the requested item is, it has close complete, it's not showing. It's shown only open, pending, and in progr...

SameerC by Tera Contributor
  • 332 Views
  • 1 replies
  • 0 helpfuls

UI Action pop up to capture input

Hi there, I want to add a button/link 'Cancel Request' which is also visible from Portal view of a logged request. When clicked I want it to trigger a pop up message 'Please enter your reason for cancelling ticket' with a text field that takes the in...

A Kose by Tera Contributor
  • 881 Views
  • 2 replies
  • 0 helpfuls

No of Resolved Incident

Hi Team, i need to create a report based on the below criteria. No. Of resolved incident that were reopened/repeated. please share me the report screenshot. Regards,Garvit

Garvit1 by Tera Contributor
  • 405 Views
  • 8 replies
  • 0 helpfuls