OnSubmit Attachment validation script working fine for Portal and Native UI but failing in VA

[ankitsharma_487]

Hi All,

we have following onsubmit client script which is working fine for attachment validation on esc portal and native ui but its failing to check attachment when the same catalog item is opened in VA

function onSubmit() {
	
    try {
		
        var url = top.location.href;
        if (url.indexOf("/esc") >= 0 || url.indexOf('/sp') >= 0) {
            var portalAttachments = top.document.querySelectorAll(".list-group-item");

           // if (portalAttachments.length > 0) {
			if (portalAttachments.length) {
                return true;
            } else {
                g_form.addErrorMessage("---Please attach at least one file before submitting."); //this is running on VA  as error message , means its not able to check attachment
                return false;
            }
        } else {
            var nativeAttachments = top.document.querySelectorAll(".attachment_list_items > span");
            if (nativeAttachments.length > 0) {
                return true;
            } else {
                g_form.addErrorMessage("Please attach at least one file before submitting.");
                return false;
            }
        }
    } catch (e) {
        g_form.addErrorMessage("Error while fetching attachment(s)");
        return false;
    }
}

 

This item and client script is Va compatible and so its opening in VA where due to this above script user is not able to submit  from VA.

I checked the attachment related KB articles.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585616

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953692

[OlaN]

Hi,

I believe that client scripts that uses DOM will not work in VA.

The same behaviour will probably happen if you were to test this item in a Workspace view.

You will need another way to validate that the user has submitted one or more attachments.
There is a "mandatory attachment" checkbox on the catalog item form you can use for this.

[Ankur Bawiskar · Accepted solution]

@ankitsharma_487 

From VA you can only submit catalog items which are simple without any script, UI policy etc

this KB tells it clearly

Not getting to submit catalog items from Virtual agent that have Catalog client script. 

check this for better explanation

Now Assist in Conversational Catalog Request: Guidance for making catalog items conversational 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ankitsharma_487]

hi @Ankur Bawiskar , Thanks for your response with documentation. We changed our approach and forced the results to open in browser instead of in VA itself.