OOTB fields of Incident table

sree vidya
Tera Contributor

Hi Community,

Is there any document that has OOTB columns/fields of incident, like "number, "caller", explained? If yes, please send my way.

Thanks in advance

5 REPLIES 5

Great idea Robert! Here are the list of columns that I don't know the intent of

1. Activity due

2. Actual end

3. Actual start

4. due date

5. Additional assignee list

6. Agile story

7. Approval set

8. Business duration

9. Business resolve time

10. Difference between close code and close notes

11. Contract

12. Contact type

13. Correlation display

14. Correlation ID

15. Domain

16. Effective number

17. Escalation

18. Duration

19. Follow up

20. Expected start
21. Origin

22. Origin table

23. Made SLA
24. Notify

25. Rejection goto

26. Route reason

27. Workflow activities

28. Worknotes list

29. Task type
30. Universal request

31. User input

32. Variables

33.Upon approval

34. Upon reject


It would be great help if these are all explained.

Thanks in advance