OOTB fields of Incident table
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‎04-23-2024 05:28 AM
Hi Community,
Is there any document that has OOTB columns/fields of incident, like "number, "caller", explained? If yes, please send my way.
Thanks in advance
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‎04-24-2024 04:34 AM
Great idea Robert! Here are the list of columns that I don't know the intent of
1. Activity due
2. Actual end
3. Actual start
4. due date
5. Additional assignee list
6. Agile story
7. Approval set
8. Business duration
9. Business resolve time
10. Difference between close code and close notes
11. Contract
12. Contact type
13. Correlation display
14. Correlation ID
15. Domain
16. Effective number
17. Escalation
18. Duration
19. Follow up
20. Expected start
21. Origin
22. Origin table
23. Made SLA
24. Notify
25. Rejection goto
26. Route reason
27. Workflow activities
28. Worknotes list
29. Task type
30. Universal request
31. User input
32. Variables
33.Upon approval
34. Upon reject
It would be great help if these are all explained.
Thanks in advance