Performance Analytics for role utilization

[Preethi26]

Hi Team,

I am new to PA module can you suggest me some blogs or community materials to study.

Also any use cases related to PA please let me know.

For me- I need to create trend for role utilization in ServiceNow.

Kindly suggest.

[Tai Vu]

Hi @Preethi26 

You can follow the Implementer Learning Path for NOW Intelligence from ServiceNow.

1. Performance Analytics Essentials

2. Performance Analytics Fundamentals (On Demand)

3. Performance Analytics Widgets

4. Performance Analytics (PA) Advanced On Demand

5. Formula Indicator Overview

6. PA Fundamentals Micro-Certification Simulator

7. CAS-PA

You can find all details in the slide 23 from the below Learning Path.

ServiceNow Learning Paths

Cheers,

Tai Vu

[Preethi26]

Thank You @Tai Vu  I will learn from it.

Any idea on using PA for role utilization?

[AndersBGS]

Hi @Preethi26 ,

Please explain some further in relation to your requirement? What do you mean by "PA for role utilization".

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Preethi26]

Hi @AndersBGS ,

Good day. Like we want a lively update to check role utilization by users by creating some indicators.

To be frank not much info given by client but they suggested to use Performance analytics to get the trend of roles