Unable to change the whole welcome message in Teams integration with Virtual Agent

Richard Parkes · ‎12-04-2023

We have a welcome message below:

I want to amend the main message where it says "Let me know how I can help you today" I can find part of it in sys_ui_message (below) but it doesn't include the "Let me know how I can help you today" part. Where is this held as I cannot find it.

Thanks

Richard

Abbas_5 · ‎12-04-2023

Hello @Richard Parkes,
Similar kind of requirement, please refer to the link below:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik