Populate Assignment Group Based on Configuration Item

[deepu805]

How can I populate Assignment group, based on configuration item on Incident form?

Thanks in Advance

[SAI VENKATESH]

Hi @deepu805

You can use client script and business rules for populating assignment group based upon configuration item.

Can you provide more details so that i can help you in better way 

Thanks and regards 

Sai venkatesh 

[K Sankalp]

Hi @deepu805 

You can try using the Assignment rule to set an assignment group based on the configuration item.
It will give more privileges to use condition builder to select configuration Items, also you can use a script to call server-side components.

If this solves your query please mark it as correct and helpful!
Regards,

Sankalp

[Community Alums]

Hi @deepu805,

You need to write Script Include and Onchange client script as provided below

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sri_Harsha

Preview

[SN_Learn]

Hi @deepu805 ,

You can use client scripts, business rules, assignment rules.

'Onchange Client Script' sample:

function onChange(control, oldValue, newValue, isLoading) {  

    if (isLoading)  
          return;  

    var getGroup = g_form.getReference('cmdb_ci', setAssignmentGroup);  

}  

function setAssignmentGroup(group) {  
    if (getGroup)  
            g_form.setValue('assignment_group', getGroup.support_group);
}  

Assignment Rules: Define assignment rules 

Mark this as Helpful / Accept the Solution if this helps