Once agent is connected with end user via chat, he/she can trigger a autopilot for a topic. Agent can turn off the autopilot manually even before end user go through the topic.I want to restrict agent to do so. Any suggestions how should I proceed?
In the above mentioned i have show the assignment group name instead of his name who updating the comments in Employee center. Please help me out with the solution. Thanks in advance!
Hi, I have created a REST message and a method. Trying to call it in Flow through 'Import REST message' in the REST action. While saving it am getting the error as below.But the end point is perfectly working fine. Tested from the REST message and al...
How can I filter out to show just the latest created time for each of the servers?(The picture is not mine, just found it but it serves my purpose)
Hi Team,I have an UI Action called 'Close Confirm' which is working fine in the instance side.I'm using UI Page to display a confirm box with two buttons 'Continue' and 'Cancel'When the user clicks on Continue, the case should be closed. no changes s...
Good morning.I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words from Service Portal, tables, short description, everywhere, along with the repeat c...
Hi All,Actually i have requirement that , we have created a flow where it should create tasks for all the group members and assign task to each person of that group and along that need to attach a approval to each task? Please help me to achieve this...
Hi, I've recently done a large knowledge cleanup where we reviewed and remove a lot of KBs that were no longer good. But I don't remember exact numbers or what I started with. I also had about 80 KBs in draft (but dont remember exact number) and hav...
I am trying to trouble shoot a already existing topic 'check IT ticket status'here va_comment is the variable in which we are taking the comment inputand update record has the script response message(function execute() {var response = '';var requeste...
Hello Everyone, I have one requirement. I have created a Survey for the end users it will trigger once users end the chat from the SP and ESC Portal , But we need to trigger the Survey for every 10 Live Agents?This is possible? If any one works on th...
can someone helps me ,i have created the catalogue item and facing difficulty in creating flow. and how to add flow to the catalog item
Hi Team, As a part of Requirement i have created Risk Assessment Questions and gave the value. In Change Request when questions are answered it is not setting the value Low, High or medium. And OOB Script include called "RiskCalculatorSNC" is executi...
Hi everyone, I would like to ask if the time format of 'Business Time Left' (currently displayed as Days/Hours/Minutes/Seconds) can be changed to Hours/Days/Minutes/Seconds. If this is possible, please provide an authentic method to achieve it.Thanks...
Hello,I am creating a personal project through using Catalog item, where I am trying to populate this total price. I have created a variable set under which there are multiple variables. Price is on of them. I tried to populate the value using catalo...
Hi,We were not able to import a xml of role (eg. sn_si.basic) to groups, getting error as below, (Note: this issue is only on our subprod instance, we didnt face issue in dev/test). Not only import, I couldnt even able to manually add this role in th...