Resolved! Problem record link redirected to the Next Experience
I want the problem record link in my email notification to be redirected to the Next Experience. So what should I do? Is it can be done by using plugins?
Forum Posts
Resolved! Filter a reference field based on another reference field
Hi Guys.What I am doiung is I have ceated an Assigned to (sys_user) field and a Assigned Group (sys_user_group) field on a the sc_cat_item form & what I am trying to do is flter the Groups field based on the assigned to (user) selected. So only show ...
Resolved! hiding the subcatgory with respect to category in client script
function onLoad() {//Type appropriate comment here, and begin script belowvar category = g_form.getvalue('category');if(category == 'Database'){g_form.removeOption('subcategory', 'Oracle');} please check this code where this issue ? }
Normal change- Change manager approval skipped.
Hi Community,We are facing an issue with normal change approval where the Change Manager approval is being skipped (marked as "No Longer Required"). Additionally, the approval process is triggering the "After Change Manager Approval" action twice. Ev...
Add Global UI Script in Agent Workspace
Can I add global UI Script in agent workspace that works for all tables and also in list view?I tried to add 'Client Script' but it only works with specific tables.I guessed if i don'tput table name and event it will always load, but it's not working
Resolved! Visibility of the button as per state
Hi, For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How i...
Add custom roles to a Product Subscription
In the Subscription Management module, I need to add an "associated role" to a Product Subscription, and futhermore add a group. How do I add a custom role in the "Associated roles" tab on a Product Subscription?
Add the catalog item to Dashboard
can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
Flow designer
I created a flow and this is common for the 3 catalog items.Now I wanted to trigger approval to the approval group only for the two catalog items using that flow.Solution 1:Now I had the option to use if condition to trigger request item and then wri...
Want to connect snowflake database from ServiceNow using data source JDBC
I have done all the steps mentioned in below link, but gettiing the error "Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is null" while loading test data.https://www.servicenow.com/community/developer-articles/integrate-sn...
How to extract data from a multipart/form-data body in a Scripted REST API to attach a file to a rec
I am configuring a scripted REST API to attach a file from another instance to ServiceNow. The other interface sends me the data in the request body as multipart/form-data, but I am unable to retrieve the different pieces of data from the body.Do you...
Exclude Employees Who Did Not Respond to Previous Relational Surveys
I want to ensure that employees who did not respond to a previous relational survey do not receive repeated survey invitations,So that we avoid sending unnecessary surveys and improve response rates.Description:Currently, employees who do not complet...
INVALID_CHARACTER_ERR flow error
Hi Team,I am unable to activate the flow because of below error.INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.Can someone let us know what exactly we need to check to get this issue resolved? Thanks
Users with approver role are landing directly on Backend (ITIL View) and not on Portal
I am facing an issue where users are landing directly on ITIL view instead of the portal, I have checked the roles and it is only approver_user, also users are able to see reports.
Resolved! Allowing requester users to view incidents created by others
Is there a valid role that allows a requester user to view incidents raised by others?I know that this can be achieved by granting the "sn_incident_read" role.However, if the requester user is granted the "sn_incident_read" role, they will be treated...