Populate field value to another field in the same table.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-26-2025 05:36 AM
I have custom table for storing all the email communication.
- For inbound emails, sender email address is stored in sender field of the table,
- For Outbound emails, sender email address is stored in mailbox field.
I want to populate the 'mailbox' field into 'sender' field. So that all are stored in one column. How can i do can someone suggest me the approach?
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-26-2025 05:53 AM
you can copy the field value using before update business rule
where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader