Prevent automatic Request creation via Catalog Item

[lmao]

Hello, 

i need to create a catalog item which will create a normal change which is in authorize state. It is no problem to do that with a flow but at the same time the catalog item always creates a REQ and a RITM before creating the change. 

Is there a way to prevent this?

I am trying to keep it within a onSubmit catalog client script but so far i could not find the right way to go.

Also in Flow Designer it seems i can only "get catalog variables" if there is an existing RITM. So im not sure if it will be possible as i will need "description" and "attachment" field filled in the catalog form.

Thank you for your answers.

[Rohit Singh]

Hi @lmao ,

To create a Change Request you need to have a record producer. It's a catalog item through which we can create a record in any table and here in your case the table will be "change_request". 

When you create a service catalog it will create REQ->RITM->SC Task. Which is used for service request fulfillment. E.g.: "Request for Laptop". Here you will create Service Catalog item which will go through a request fulfillment process.

However for creating an incident or Change Request from Service Portal you have to create Record Producer which will create an incident or change request and won't create REQ or RITM.

This is a standard way followed across the industry.

You can refer this video on how to create a record producer for Change Request.

Record Producer 

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[Rohit Singh · Accepted solution]

Hi @lmao ,

Please mark my response as solution accepted, so that it helps future reader as well.

Regards,

Rohit

[lmao]

Thank you @Rohit Singh for your answer i will go with record producer. Is there a way to add some approved approvals to the change once its created?
The idea is that its a preapproved change from one certain group, but still will need approvals from another group.

[Rohit Singh]

Hi @lmao ,

Yes, you can setup approval. 

If my response helped then please mark it helpful.

Regards,

Rohit