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Prevent triggering existing notifications from ui action

abhisek
Tera Contributor

‎06-13-2024 02:57 AM

I am working on a requirement where I am converting an incident to a request through UI Action. Once the request is created the incident will be cancelled. but in this scenario, I want to prevent triggering any existing notification as I will be sending a new notification regarding incident closure.

I am using setworkflow false here in the ui action script but that is not working.

 

Can anyone please help me out.

Thanks&Regards,

Abhisek Chattaraj.

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Kieran Anson
Kilo Patron

‎06-13-2024 03:10 AM

"I want to prevent triggering any existing notification as I will be sending a new notification regarding incident closure." - Wouldn't it be simpler to update the notification(s) to not fire based on a filter criteria that matches the update you're making to the incident record you're cancelling?

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