Priority Change notification.

[Renu4]

Hello All,

i am working on sending the email notification when the priority of an ticket is changes.

i refered to the thread here:

https://www.servicenow.com/community/itsm-forum/how-to-create-email-notification-previous-priority-a...

this works fine but it gives me thw sys id instead of the priority 

[Renu4]

Hi Clara,

I am just firing the preview notification.

[Clara Lemos]

Hi @Renu4 ,

Try to fire the notification by executing the notification condition. Then navigate to System Logs > Email

Find your notification and open. 

Click on the Related Link "Preview Email"

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[Renu4]

Hi Clara,

It is still giving me the sys id and not the old priority