How to create Email notification previous priority and present priority for task

[snow jagan]

For Priority it should show if its raised or lowered depending on the previous task state.

for example:

SCTASK# followed by Task short description

“Priority raised to:” or “Priority lowered to:” followed by the Priority as shown above

[shyamkumar VK]

Hello Jagan , 

Please follow below Steps to Achieve your requirement 

1. Create Event in Event registry 

2. Create Notification 

3. Create email script - I have named sc_task_priority and called to email body - you can do the same

function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
    template.print("The Priority of this Task has been changed from Priority:" + event.parm1 + " to Priority:" + current.priority);

})(current, template, email, email_action, event);

 4. Create Business rule 

After - update BR 

gs.eventQueue("priority_change_in_sc_task", current, previous.priority, gs.getUserId());

 - paste above code in Advance section of the script

 If it helps please click Accept as Solution/hit the Thumb Icon if applicable

Regards,

Shyamkumar

[shyamkumar VK]

Hello @snow jagan ,

have you tried my solution?

Revert if you need any assistance.

[weenie27]

hey @shyamkumar VK 

it worked but i need to pass value of field but here I'm getting sys id how can we meet the exact requirement?

thank you

[Renu4]

Hi Shyam,

As Weenie27 said this solution gives us the sys id for the old priority.