Problem

P1234 · ‎06-24-2025

Hi,

My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record.

I'm executing code but not working.

when to run : Description : changes

Problem : is same : as --> problem

if (current.description != previous.description) {

var problem = new GlideRecord('problem');

problem.addQuery('sys_id', current.problem_id);

problem.query();

if (problem.next()) {

problem.description = current.description;

problem.short_description = current.short_description;

problem.update();

}

RathanK · ‎06-24-2025

Hi @P1234

Hope you are good.

Below is the solution for your query, basically you should use After Update Business rule.

PFA the screenshots, this particular use case is perfectly working on my PDI, hope this helps! If this helps you to resolve your query, please mark it correct and accept the solution, Thanks 🙂

Below is the Code:

(function executeRule(current, previous /*null when async*/ ) {

if (current.short_description.changes() || current.description.changes()) {

if (current.problem_id) {

var prob = new GlideRecord('problem');

if (prob.get(current.problem_id)) {

prob.short_description = current.short_description;

prob.description = current.description;

prob.update();

gs.info("Problem updated from Incident: " + current.number);

}

})(current, previous);

If you found my response helpful, please give it a thumbs-up and designate it as solution accepted ✅ to support fellow developers and admins.

Regards,
Rathan K

View solution in original post

P1234 · ‎06-24-2025

Hi Rathan,

Not working can you please share the testing screenshot.

RathanK · ‎06-24-2025

Hi @P1234

Please find the screenshots

Above 2 screenshots are the Incident record which has the problem has linked
Now I am changing the Description and the Short Description on the Incident Form and once I save it it automatically should change the Problem Statement and Description on the Problem Record.

You can check the screenshot below the values are automatically changed on the Problem record as well. Hope this helps for you!

Thanks,
Please feel free to reach me on LinkedIn if you still facing any issues within this use case ^_^
https://www.linkedin.com/in/snrnk140999/

If you found my response helpful, please give it a thumbs-up and designate it as solution accepted ✅ to support fellow developers and admins.

Regards,
Rathan K

Shruti · ‎06-24-2025