Process mining map element not available in PA dashboard

JohnDF
Mega Sage

Hi everyone,
I have activated process mining

JohnDF_0-1724914105726.png

My account has the sn_process_optimization_admin role

But I cant select or find the process map component in my dashboard editior like expected.

JohnDF_1-1724914166538.png

In the docs should look like this.
https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/administer/process-mining/task...

JohnDF_2-1724914197618.png

 

 

What do I miss here? Thanks for any help.

2 REPLIES 2

Mark Manders
Mega Patron

Platform Analytics is a store app. Also check if you are on the most recent version of that. And if it's still not here and you haven't yet: clear cache, log out and back in. Anything to do with the latest ServiceNow enhancements is weird when it comes to caching.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Hi @Mark Manders 

I have everything updated. The instance is Washington. All apps are installed and up-to-date.