Put detail in create catalog entry from Service Catalogue form

[johnrob18]

Trying to populate description field with various information from a form.

Created a flow,  with Create Catalog Entry step shown below

The challenge is that the 'name' field selected is extracted from 'sys_user' and when resolved on the field show a long field and not the name.

Have been advised to use the toggle for scripting but I do not know how to get all the information we need in the entry

[Mark Roethof]

Hi there,

What is the issue when dotwalking the sys_user record? I mean you can select its first_name, last_name, whatever you'd like.

Whats the issue you are having with that?

[johnrob18]

Hi, when the description is 'resolved' into an Email notification, the 'name' becomes a string of characters

[Mark Roethof]

Where/how are you generating the notification? I don't see that in your original question. So I don't know the details and can't tell you what's wrong.

[johnrob18]

Catalog item (Movers), variables (name of mover), type = reference

Mover flow, has if statement, creating catalog task, the 'name' in the Description is the 'name of mover' from the pick list