"Answer generated by Now Assist" is transitioned to id=form when searching in ESC portal.

[NatsukiO]

When searching in Employee Center, the catalog and knowledge links displayed in "Answer generated by Now Assist" are not displayed in Portal view.
I want to know the solution.

[Search result view]
knowledge＝kb_view

Catalog＝form

QA
・What is the Search Profile and Search Source for "Answer generated by Now Assist"?
・Which record in the "sp_ai_search_results_action_config.do" table corresponds to this?

[Tanushree Maiti]

Hi @NatsukiO 

Q1:

https://www.servicenow.com/community/now-assist-forum/now-assist-in-ai-search/td-p/3225809

Now Assist in AI Search FAQ

Platform Academy: Getting started with Now Assist for Search & Chat on mobile

Q2: Refer: KB1961118 AI Search for Service Portal Fundamentals: Connecting the dots from rendering results with... 

• AI Search Results Action - The lone [sp_ai_search_results_action_config] table contributes to initial confusion regarding use and how it ties to EVAM.

Also check : KB1122620 Catalog item not visible in Employee Center Portal 

Resolution

Add the field 'Availability' to the Catalog Item and set it to Desktop and Classic Mobile. You should now be able to see the Item.

In this case, it was previously set to NONE.

 KB2124094 Quick Links widget links not visible in Employee Center Home