Remove dependent text box

Mark Petras1
Tera Contributor

Hello - On incident when certain impacted services are selected a warning message is displayed bases on field of the service in the CMDB. I want to remove this warning. I have checked everywhere I can think of to remove this, client scripts, business rules, dictionary overrides with no luck. Any ideas where else I should look? 

 

 

Text Box.png

 

2 REPLIES 2

Brad Bowman
Kilo Patron
Kilo Patron

If this is happening on the form when/after the impacted service is changed, also check the incident table for a UI Policy with this condition and the run scripts box checked so that it runs a script when the condition is true, and another when the condition is false.

 

 It could also be in a Script Include that is called by a client script or business rule. The easiest way to check is to add the Script field to list layouts, then search across all tables for a match on the message or partial message. 

Still not able to find what is making that box visible but at least you provided a few more places to look