Hello,
Wondering if there is a simple way to create a report on Incidents created directly from a Knowledge Article by only End Users. I'm aware the 'Create Incident' button is activated via Knowledge Properties.
Incidents created via KA usually triggers an activity in Notes saying 'Created after <knowledge article>', is there a way to filter incidents with this text.
How would I best link the two and filter only so the user is an 'End User' assuming that is users with no roles.
Any help would be greatly appreciated 🙂
