Request is not getting closed after RITM is closed completed

[Asmita7]

Hello Friends,

I have created a flow. In that after all the logic I am closing the Catalog Task.

Once the Task is closed, RITM is auto closed to Closed Completed.

But the Request is still in OPEN state.

Please suggest what can be the issue.

THank you

[johnfeist]

Hi Asmita,

The way that requests (sc_request) normally get closed is via an after update business rule on sc_req_item.  In that, you look for all items that are part of the request.  If all are closed, then just set the appropriate values for the request.