requested items is not getting closed after sc task closure

[priyanka1028]

Hello all,

I have been facing issue with service request item, After closing the sc task using close complete button the requested item is not getting closed, and in workflow it got stucked in catalog task activity and this issue is only for some of the users and some of the users are successfully closing requested item after closing sc task using close complete button.

I have checked ui actions , workflow and roles of particular user who is facing issue but still couldn't find why it is happening. 

Anyone can help me in this?

[dhanu3]

@priyanka1028 Have you marked state as closed complete in workflow after task closure?

In catalog task activity 'wait for task closure' is marked true?

Also please check if you have any scripting running on catalog task with setworkflow(false);

[priyanka1028]

Thank you for your response. 

If I would have missed anything then it will give issue for all the users, in my case only some users are facing this issue.

[dhanu3]

@priyanka1028  Are you able to replicate the issue?

[priyanka1028]

@dhanu3  I was trying to replicate this issue but unable to replicate.