requested items is not getting closed after sc task closure

[priyanka1028]

Hello all,

I have been facing issue with service request item, After closing the sc task using close complete button the requested item is not getting closed, and in workflow it got stucked in catalog task activity and this issue is only for some of the users and some of the users are successfully closing requested item after closing sc task using close complete button.

I have checked ui actions , workflow and roles of particular user who is facing issue but still couldn't find why it is happening. 

Anyone can help me in this?

[dhanu3]

@priyanka1028 First try to replicate the issue by following the same steps. And then check for the scripts where current.setWorkflow(false) is used and try by commenting that line. 

If you are not able to replicate you will not be able to test it with any changes.