Hi,
I'm implementing engagement messenger for 8 different external websites, It includes providing a chat feature for 8 different websites. After researching I found out we can use one topic to directly invoke Live chat topic but since 8 different sites are involved hence this needs to be route to different 8 different queues in ServiceNow. I need help to retrieve URL of website from where user is initiating chat so that I can use it and pass to invoke respective queue in Live Chat topic block.
Till now I have tried using vaContext.LiveAgent_url but it is not retrieving any URL as per logs I'm printing in below Live chat topic block
(function execute() {
gs.log("Check URL paramater "+vaContext.LiveAgent_url);
// Check if Live Agent is available. If so, connect. Otherwise let the user know what to do.
if(vaSystem.isLiveAgentAvailable()) {
vaSystem.connectToAgent();
}
else {
return 'Live agent is not currently available. Please check back later.';
}
})()
Let me know how to achieve this. Below is sample topic I have created which will be used in all 8 different engagement messenger setup.
