Retrieve URL of external site in Engagement messenger

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03-18-2025 03:10 AM - edited 03-18-2025 03:11 AM
Hi,
I'm implementing engagement messenger for 8 different external websites, It includes providing a chat feature for 8 different websites. After researching I found out we can use one topic to directly invoke Live chat topic but since 8 different sites are involved hence this needs to be route to different 8 different queues in ServiceNow. I need help to retrieve URL of website from where user is initiating chat so that I can use it and pass to invoke respective queue in Live Chat topic block.
Till now I have tried using vaContext.LiveAgent_url but it is not retrieving any URL as per logs I'm printing in below Live chat topic block
Regards,
Musab
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03-18-2025 03:39 AM
not very sure on this part.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader