Create automatically a change request from RITM

[yasserbouat]

Hello,

I want to create a change request automaticaaly from RITM when this one is created, and in order to do that I created a business rule as the following but it is not working : 

Script : 

(function executeRule(current) {

    var chg = new GlideRecord('change_request'); 
    chg.initialize();

    chg.type = current.variables.model.toString();  
	chg.category = current.variables.category.toString();
    chg.short_description = current.variables.short_description.toString();
    chg.priority = current.variables.priority.toString();
    // Ensure service reference is valid
    if (current.variables.service) {
        chg.cmdb_ci = current.variables.service;
    }

    chg.state = 1; // Optional: Defaults to "New"
    var chgSysId = chg.insert();

    if (chgSysId) {
        gs.info('Change Request ' + chgSysId + ' created from RITM ' + current.sys_id);
    } else {
        gs.error('Failed to create Change Request from RITM ' + current.sys_id);
    }

})(current);

and the mapping must be with the variables in RITM : Model - Category - Short description - Priority - service.
 

[GopikaP]

Hi @yasserbouat , are you not seeing the info message or your change request is not getting created? Your script seems fine.

[yasserbouat]

@GopikaP thanks for your reply : the change request is not getting created !

[Ankur Bawiskar · Accepted solution]

@yasserbouat 

your script is fine.

Did you check variable names are correct?

Did you add log at each line and see which line is breaking?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[yasserbouat]

@Ankur Bawiskar you were right about variable names : some of theme has v_name (service => v_service ... ) : thanks very much