Retrieve work note from RITM

[priyanka1028]

Hi Team ,

I have one requirement where I need to retrieve the work note comment when RITM is closed and the date and time when it is added on RITM work note.

Please help me by providing your answer.

[Voona Rohila]

Hi @priyanka1028 

Can you please share an example?

[priyanka1028]

I want to write a background script where I want to retrieve the RITM closed complete comment from work note and date time of that comment.

[Harish KM]

Hi @priyanka1028 here is the background script

var wn;
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('sys_id','6eae90c43bc02300bfe04d72f3efc4d2');// pass ritm sysid

ritm.addQuery('state',3); // pass close complete value
ritm.query();
if(ritm.next())
{
wn = ritm.work_notes.getJournalEntry(1);// get last worknotes
}
gs.info(wn);

[priyanka1028]

I have tried your script but I am not getting any output 

Please look at once on below screenshot