RITM BEST practice

tushar_ghadage
Tera Contributor

3 weeks ago

Hi 

I have received the requriment where 

i have to hide the RITM OOTB fields like overiding manager , order guide etc for a particuler catalog item

is it best practice to do so ??

and if yes how ??

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Pradeep Thipani
Mega Sage

3 weeks ago

Hi @tushar_ghadage ,

 

Yes, you can hide any OOB fields as needed. In most cases, we don’t use all the OOB fields provided by ServiceNow.

 

You can use a UI Policy or a Client Script to hide those fields based on the catalog item.

 

For UI Policy:

 

  • Create a Catalog UI Policy for the specific catalog item.

  • Add the conditions (match the catalog item).

  • Set the unwanted fields (Overriding Manager, Order Guide, etc.) to false.

 

 

Thanks,

Pradeep

 

 

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Regards,
Pradeep
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