RITM BEST practice
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2 hours ago
Hi
I have received the requriment where
i have to hide the RITM OOTB fields like overiding manager , order guide etc for a particuler catalog item
is it best practice to do so ??
and if yes how ??
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22m ago
Hi @tushar_ghadage ,
Yes, you can hide any OOB fields as needed. In most cases, we don’t use all the OOB fields provided by ServiceNow.
You can use a UI Policy or a Client Script to hide those fields based on the catalog item.
For UI Policy:
Create a Catalog UI Policy for the specific catalog item.
Add the conditions (match the catalog item).
Set the unwanted fields (Overriding Manager, Order Guide, etc.) to false.
Thanks,
Pradeep
Regards,
Pradeep