RITM BEST practice

[tushar_ghadage]

Hi 

I have received the requriment where 

i have to hide the RITM OOTB fields like overiding manager , order guide etc for a particuler catalog item

is it best practice to do so ??

and if yes how ??

[Pradeep Thipani]

Hi @tushar_ghadage ,

Yes, you can hide any OOB fields as needed. In most cases, we don’t use all the OOB fields provided by ServiceNow.

You can use a UI Policy or a Client Script to hide those fields based on the catalog item.

For UI Policy:

• Create a Catalog UI Policy for the specific catalog item.

• Add the conditions (match the catalog item).

• Set the unwanted fields (Overriding Manager, Order Guide, etc.) to false.

Thanks,

Pradeep