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‎05-27-2025 05:54 AM
Hi Community,
Is there a built connector to connect Salesforce Service Cloud and Service now for case management (create, update...), bidirectional flow. Any link to the specification documentation, please?
Thank you
Samir
Solved! Go to Solution.
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‎05-27-2025 07:59 PM
Hello @selotman,
- You can utilize middleware platforms like MuleSoft, Dell Boomi, or Jitterbit to facilitate the integration. These platforms offer pre-built connectors and templates, simplifying the integration process.
- These platforms can handle data mapping, transformation, and flow management, ensuring seamless communication between Salesforce and ServiceNow.
- ServiceNow's IntegrationHub provides a platform for integrating with various applications, including Salesforce.
- You can use IntegrationHub's "Spokes" to set up integration flows, such as triggering a Salesforce record creation when a ServiceNow incident is updated.
- You can utilize Salesforce and ServiceNow REST or SOAP APIs to build custom integration solutions.
- This approach provides maximum flexibility but requires more development effort.
- Explore pre-built connectors available on Salesforce AppExchange or the ServiceNow Store.
- These managed solutions often offer plug-and-play functionality and vendor support.
- For a bidirectional flow, you'll need to ensure that both Salesforce and ServiceNow can consume each other's REST endpoints.
- This means configuring data flow from ServiceNow to Salesforce and from Salesforce to ServiceNow.
- You'll also need to manage keys/request IDs for updating records on both platforms.
- The best approach depends on your specific needs, technical expertise, and available resources.
- Consider the complexity of the integration, the need for real-time synchronization, and the availability of pre-built solutions when making your decision
OR refer to the link below:
https://www.youtube.com/watch?v=547j2wYmTZA
If it is helpful, please hit the thumbs up icon and accept the correct solution by referring to this solution in future, it will be helpful to them.
Thanks & Regards,
Abbas Shaik
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‎05-27-2025 07:59 PM
Hello @selotman,
- You can utilize middleware platforms like MuleSoft, Dell Boomi, or Jitterbit to facilitate the integration. These platforms offer pre-built connectors and templates, simplifying the integration process.
- These platforms can handle data mapping, transformation, and flow management, ensuring seamless communication between Salesforce and ServiceNow.
- ServiceNow's IntegrationHub provides a platform for integrating with various applications, including Salesforce.
- You can use IntegrationHub's "Spokes" to set up integration flows, such as triggering a Salesforce record creation when a ServiceNow incident is updated.
- You can utilize Salesforce and ServiceNow REST or SOAP APIs to build custom integration solutions.
- This approach provides maximum flexibility but requires more development effort.
- Explore pre-built connectors available on Salesforce AppExchange or the ServiceNow Store.
- These managed solutions often offer plug-and-play functionality and vendor support.
- For a bidirectional flow, you'll need to ensure that both Salesforce and ServiceNow can consume each other's REST endpoints.
- This means configuring data flow from ServiceNow to Salesforce and from Salesforce to ServiceNow.
- You'll also need to manage keys/request IDs for updating records on both platforms.
- The best approach depends on your specific needs, technical expertise, and available resources.
- Consider the complexity of the integration, the need for real-time synchronization, and the availability of pre-built solutions when making your decision
OR refer to the link below:
https://www.youtube.com/watch?v=547j2wYmTZA
If it is helpful, please hit the thumbs up icon and accept the correct solution by referring to this solution in future, it will be helpful to them.
Thanks & Regards,
Abbas Shaik
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‎05-28-2025 04:34 AM
Hi @Abbas_5
Thank you for the detailed analysis and recommendation. That was indeed very helpful.
Thanks and Regards
Samir