Same user with the same roles perform differently in two ServiceNow instances

[jose_quinonez]

Hi,

I have two ServiceNow instances. Both are Vancouver. Let's call them Dev1 and Dev2).

I have the same users and roles in both.

Final users in Dev1 can read a particular custom table because they have a read-access role on that table.

However, final users in Dev2 have the same roles, but can't read the same custom table.

What can be the difference between these two instances?

Thanks

[Sandeep Rajput]

@jose_quinonez You are missing read ACLs on custom table on Dev2 instance. These ACLs should already be present on Dev1. 

[jose_quinonez]

No, Read ACL axists on custom table exists in both instances

[James Chun · Accepted solution]

Hi @jose_quinonez,

Have you tried some debugging via the Access Analyzer?

It should tell you where the access is being blocked.

Cheers

[jose_quinonez]

Thank you James.

We debugged and found an ACL on table sc_cat_item_producer in Dev2 that is not present in Dev1.

So custom table ACLS were OK, but this was unexpected.

Thanks