Scheduled job is creating a request without any RITM or SCTASK
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11-07-2023 07:56 AM
All,
I have a scheduled job that is currently running every day just past midnight. This job is creating an empty request without any RITM or SCTASK associated. The requestor too is currently an inactive user.
Is there a way to ensure no request gets triggered when this scheduled job is running?
Please find the Script include below.
Script:
Scheduled job
Script for Scheduled job :
Any help would be appreciated.
Thanks,
Mallika
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Service Portfolio Management
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11-07-2023 09:46 AM
Can you re-create this by running the scheduled job manually and seeing an empty REQ? There's nothing in this script that is doing a insert() on a GlideRecord of the sc_request table, so perhaps it's a different job, or a Business Rule that is triggered by an update in this script, even though you have setWorkflow(false)?